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[BPRescue Case Study] Selection of Scope for Business Outsourcing Using BPMN

[Case study materials available] Inquiry responses transitioning from cell operations to line operations! A case that organizes the areas that experienced personnel should handle and those that should not.

We would like to introduce a case study where we solved challenges at a real estate support desk using our business efficiency consulting service, 'BPRescue.' The company faced inquiries that were highly complex, necessitating the assignment of knowledgeable personnel to handle them. To address this, we utilized BPMN to organize the areas that should be handled by experts and those that should not. For the first level of inquiries, we employed outsourcing, allowing only the parts that could not be handled by contracted staff to be addressed, while for the second level, we utilized experienced personnel (in-house resources). 【Customer Information】 ■Industry: Real Estate ■Job Type: Support Desk ■Team Size: Approximately 20 members ■Target Model: BtoC ★You can view the case study materials for this service by downloading the PDF from the link below.